Troubleshooter

Q:  What is Tom really like?

  A:  He is handsome, brilliant, energetic, and talented and loves all living things!  He also loves harassing Mike on the air.  Now … on a serious note:  I enjoy my work and feel privileged to do what I do on radio and TV.  I feel it is an awesome responsibility that so many people rely on me for important information on products, services and strategies.  That is why we never hesitate to part company with any sponsor that does not measure up to our high standards.

Q:  What is Mike really like?

  A:  He is handsome, brilliant, energetic, and talented and loves all living things!  He loves stirring up things on the show with off-the-cuff comments.  Now … on a serious note:  Mike is dedicated to helping people but he can’t stand people who give up and don’t bother to help themselves.  He loves filling in on the radio show when Tom is gone!

Q:  I have a consumer problem.  How to I file a complaint to get some help?

  A:  You can file a written complaint here.  Or you can call Tom on the Radio Show. 

Q:  How do I find out more about a topic that Tom discussed on radio or TV?

  A:  There are several areas where you will find details:
  Listen to our Podcasts.
  Watch TV and videosegments on the TV page.
  Follow us on Facebook & Twitter, where we often post additional info.
  Search News & Views

 

Q:  When can I hear Tom on the radio?

 
  A:  Click here for details and podcasts.

COMMON CONSUMER QUESTIONS BELOW

Q:  Do I have 3-days or 72-hours to back out of a contract?

  A:  No … except for some very rare circumstances.  The idea that there is a “cooling off period” has gotten people into a lot of trouble.  They sign their name thinking they can always get out of it.  Not true!  Click here for details.

Q:  I purchased a used car and it broke down shortly after the purchase.

  - What recourse do I have?  What does the dealership have to do for me?

  A:  Most used cars are purchased “As Is”.  That means what you buy is what you get – no guarantees.  For more information, click here.

Q:  What is the Lemon Law?  How does it apply to my car purchase? 

  - How do I get help under the Lemon Law?

  A:  The Lemon Law only applied to new car purchases.  It does not apply leased cars or used cars.  .  For more information, click here.

Q:  I am being discriminated against at work.  What can I do?

  A:  Contrary to popular belief not all discrimination is illegal.  Claims of discrimination must fall within the definitions of state and federal laws.  For more information, click here.

Q:  My boss is a jerk and harasses me.  Can I sue or quit and get unemployment due to a hostile work environment?

  A:  It is not illegal to be a jerk, unless actual laws are broken and just because your work environment is bad, it may not rise to the level of “hostile” as far as the law is concerned.  .  For more information, click here.

Q:  Landlord refuses to fix things; can I move out without losing my deposit?

  A:  Sometimes!  It all depends on what he won’t fix.  For more information, click here.

Q:  When can my landlord to keep some or all of my security deposit?

  - And when do they have to give it back or notify me?

  A:  See this article.

Q:  My landlord is evicting me.  What are my rights?

  A:  See this article.

Q:  I am renting a place that is in foreclosure.  What should I do?

  A:  See this article.